Service Policies
These policies are presented to customers before payment so expectations are clear before pickup.
Accepted laundry
We accept everyday machine-washable clothing and household laundry that fits in a standard 13-gallon bag and can be safely washed and dried using normal residential machines.
Items we do not accept
No comforters or oversized items, biohazard-contaminated items, heavily soiled items, pet beds, fragile items, or dry-clean-only items. We may decline any item we reasonably believe cannot be processed safely.
Bag size and pricing
The first standard 13-gallon bag is $35. Each additional standard 13-gallon bag in the same order is $15. Bags must close securely without ripping or overflowing. Excess laundry may be counted as an additional bag.
Service area
Pickup and delivery are included within 10 miles of our Mount Juliet service hub. Addresses more than 10 miles and up to 20 miles away add a $10 delivery fee. Addresses beyond 20 miles are outside the current online service area.
Payment
Payment is due upfront. A pickup is not confirmed until payment has been successfully completed.
Turnaround
Our standard return window is 24–48 hours after pickup. Severe weather, access issues, unusually large orders, equipment problems, or other circumstances outside our control may cause delays. We will communicate if that happens.
Separate processing
Each customer’s laundry is washed and dried only with that customer’s order. Your clothes are never mixed with or intentionally allowed to touch another customer’s laundry.
Detergent and additives
Standard detergent is Kirkland Ultra Clean. Free & Clear is Kirkland Ultra Clean Free & Clear. White vinegar is the standard fabric-softener option. One scoop of OxiClean per load is available for $1 per bag. Customers may provide their own detergent when arranged in advance.
Pockets, valuables and garment care
Customers are responsible for checking pockets and removing valuables, pens, cosmetics, electronics, sharp objects, cash and other items before pickup. We follow normal machine-washable care practices, but we cannot guarantee stain removal or prevent every instance of normal wear, shrinkage, color transfer or pre-existing damage.
Pickup and delivery access
Customers must provide accurate address, unit, gate-code and pickup-location information. If we cannot safely access the pickup or delivery location, service may be delayed and we will contact you.
Returns
Clean laundry is returned in 13-gallon bag(s) with a door hanger labeled with the customer’s name.
Cancellations and missed pickups
Please contact us as soon as possible if plans change. Cancellation/refund handling may depend on whether pickup, travel or laundry processing has already begun.